Protecting every learner, every session.

FRCEM Ready outlines how we collect, safeguard, and use your information across frcemready.com, the learner dashboard, live teaching, and support channels. Here is the detail in plain English.

FRCEM Ready is run by ("we", "us"). We operate the platforms that help clinicians prepare for every stage of the RCEM exams. This policy explains what information we collect, why we need it, and the controls you have.

Information we collect

Profile and contact details submitted when you create an account, join a cohort, or contact support.
Payment confirmations from our PCI-compliant payment partners (we do not store full card data).
Learning records such as quiz attempts, OSCE bookings, faculty feedback, and dashboard insights.
Technical data (device type, IP address, browser) required to secure and optimise the platform.

How we use your information

Provide access to revision plans, mock exams, analytics, and community features.
Send essential notifications (exam reminders, billing receipts, timetable updates).
Improve course content and site performance with aggregated, anonymised learning data.
Meet legal, tax, and regulatory obligations.

Legal bases

We rely on contractual necessity (delivering purchased services), legitimate interests (maintaining security, preventing fraud, improving content), and consent (optional marketing emails or events). Preferences can be updated inside your profile or by emailing us.

Data storage & safeguards

Data is hosted on secure servers with encryption in transit and role-based access controls.
Only trained staff who support learners, finance, or operations can access relevant data.
We retain records only while needed for academic history, compliance, or until deletion is requested.

Sharing & cross-border transfers

We do not sell personal data. We share limited details with trusted processors who host our LMS, deliver events, send transactional emails, or process payments. Some providers are outside your country; in those cases we use contractual safeguards that match PDPA and GDPR protection levels.

Cookies & tracking

Essential cookies keep you signed in and remember dashboard preferences. Performance cookies help us understand which modules need work. You can disable non-essential cookies in your browser without losing access to paid content.

Your choices

You can request:

Access to the personal data we hold about you.
Corrections to inaccurate or outdated details.
Deletion or restriction of processing where legally permitted.
Portability of core records to another provider.
Withdrawal of consent for marketing communications.

Verified requests are addressed within 30 days unless regulations require a different timeline.

Contacting us

Reach our Data Protection lead using the details below. We acknowledge all privacy enquiries within two business days and aim to resolve them quickly.

Email: info@company.com
Phone: (702) 123-1478
Support form: contact.php

Updates

We review this policy whenever we add major features or new processors. The current "last updated" date is shown above, and any significant changes are highlighted via email or dashboard alerts.